FAQ
Frequently Asked Questions
Welcome to the Outlander Supply FAQ section. Below you’ll find answers to common questions about our outdoor and camping gear, as well as other important details to ensure a smooth shopping experience.
1. Do you ship internationally?
Absolutely! We offer worldwide shipping so outdoor enthusiasts around the
globe can enjoy our products. Please note that international orders may
be subject to import duties and customs fees.
2. How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link.
Use that link to monitor your package’s progress directly from the carrier’s website.
3. What types of payment do you accept?
We accept most major credit cards, PayPal, and other secure payment methods.
If you experience issues at checkout, please get in touch with our support team.
4. Are your products covered by a warranty?
Many of our items come with a manufacturer’s warranty. Product listings will
specify if a warranty is included, and our support team is happy to provide
more information if you have any questions.
5. What if I receive a damaged or defective item?
If your product arrives in poor condition, please contact us immediately.
We’ll help arrange a replacement, store credit, or refund, depending on your preference.
6. How long does it take to process returns?
Once we receive your returned item, please allow up to 7 business days for
processing. We’ll send you a confirmation email once your refund or exchange is issued.
7. Can I change my shipping address after placing an order?
Yes, if your order has not yet shipped. Please contact us as soon as possible
to make changes. If the package has already left our warehouse, we may be unable
to update the address.
8. Do you have a physical store location?
We currently operate online only, ensuring the convenience of home delivery
to outdoor enthusiasts worldwide.
9. What if my order is lost in transit?
We do our best to ensure timely delivery. If you suspect your package has been
lost, please notify us right away. We will work with the carrier to locate it
or arrange a suitable resolution.
10. Are all your products eco-friendly?
We carefully select items that meet our quality and sustainability standards.
While not all products are strictly “eco-friendly,” many include materials
sourced responsibly. Product descriptions often include more details.
11. How often do you restock popular items?
Restock times vary by product and supplier. We recommend signing up for
back-in-stock notifications or reaching out to our support team for updates.
12. Can I place a bulk or corporate order?
Certainly! We welcome bulk orders for corporate events, group outings, and more.
Please email us with your requirements, and we’ll be glad to offer assistance.
13. Do you offer gift cards?
Yes. Gift cards make an excellent choice for the outdoor adventurer in your life.
They are available in various amounts and can be purchased directly on our website.
14. Can I add items to my order after it’s been placed?
If your order hasn’t shipped, please contact us and we’ll help update your
items. If the order is already on its way, you’ll need to place a new order.
15. Do you ship to P.O. boxes or military addresses?
Depending on the carrier’s restrictions, we may be able to ship to P.O. boxes
and APO/FPO addresses. Please provide complete address details during checkout
to avoid delays.
16. Are your tents and sleeping bags suitable for extreme climates?
Some of our products are specifically designed for harsh conditions. Please
review each product’s temperature rating and technical specs to ensure
suitability for your intended environment.
17. How do I clean and maintain my camping gear?
Each product may have specific cleaning instructions. Generally, it’s best to
wipe down gear with mild soap and water, ensuring it’s completely dry before
storage to prevent mold or mildew.
18. Can I pick a different currency for payments?
At checkout, you can view pricing in various currencies if supported. Otherwise,
the payment will default to USD. Your bank or payment provider may apply
conversion fees.
19. Do you offer special promotions or discounts?
We frequently run promotions, sales, and discount codes for seasonal events.
Sign up for our newsletter or follow our social media pages to stay informed.
20. How can I contact customer support?
We’re always happy to assist. You can reach our support team via phone or email,
and we’ll do our best to respond promptly and address any questions you may have.
Contact Information:
Company: OUTLAND INVESTMENTS LLC (Outlander Supply)
Address: 418 NW SUNVIEW WAY, PORT SAINT LUCIE, FL 34986
Phone: +1 (928) 362-2397
Email: info@eoomkt.com
Thank you for choosing Outlander Supply for your outdoor and camping essentials. We’re here to ensure you have an excellent shopping experience!